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Involuntary Cancellation: This is when Lufthansa cancels a flight. If your flight is canceled by the airline, you are entitled to a full refund to your original form of payment, regardless of the fare type you purchased. The airline may offer you an alternative flight, but you are not obligated to accept it. You have the right to decline the alternative and request your money back. This refund will include all taxes, fees, and surcharges.
Voluntary Cancellation: This is when you, the passenger, need to cancel your flight. Your ability to get a refund in this case depends entirely on your fare type:
Non-refundable Fares: These include fares like "Economy Light" and "Economy Classic." If you voluntarily cancel a ticket with this fare, you will not receive a refund for the ticket's base price. However, you are still entitled to a refund for any unused taxes and fees that are part of the ticket price.
Refundable Fares: These include fares like "Economy Flex" and "Business Flex." These tickets are designed for flexibility. If you voluntarily cancel a ticket with this fare, you are entitled to a refund, often for the full amount of the ticket price. Depending on the specific fare conditions, there may be a small cancellation fee, or the refund may be entirely free.
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Through a Travel Agency: If you booked your flight through a third-party travel agent (e.g., Expedia, Priceline), you must contact them directly to request a refund. Lufthansa cannot process a refund for a booking that was not made directly with them. Your travel agent will have access to the same information and can assist you with the process.
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Q1: Can I get a full refund if Lufthansa cancels my flight? A1: Yes, if the airline cancels your flight, you are entitled to a full refund to your original form of payment, regardless of the fare type.
Q2: What is the processing time for a refund? A2: Refunds are processed back to the original form of payment. The processing time can vary, but it is typically 7-10 business days for credit card payments.
Q3: Can I get a refund for a non-refundable ticket? A3: If you voluntarily cancel a non-refundable ticket, you will not get a refund for the ticket price. However, you can get a refund for the taxes and fees.
Q4: Does the 24-hour rule apply to refunds? A4: Yes, you can cancel any flight for a full refund within 24 hours of booking, provided the flight is at least seven days away.
Q5: What if I have a partially used ticket? A5: If you have a partially used ticket and the remaining flights are canceled by the airline, you are entitled to a pro-rata refund for the unused portion of your ticket.
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Q7: Can I request a refund online? A7: Yes, you can request a refund online through the "My Bookings" section on the Lufthansa website or app if your fare permits it.
Q8: What if my flight was booked through a travel agency? A8: You must contact the travel agency directly to request a refund. Lufthansa cannot process a refund for a booking that was not made directly with them.
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Q10: Is there a form I can fill out to request a refund? A10: Yes, Lufthansa has a refund request form on their website that you can use if the online self-service options do not work for you.
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